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Privacy request

Request account and data deletion

Errands users and drivers can request deletion of their account and associated personal data at any time.

How to request deletion

  1. Send an email to support@errands.com with the subject "Account Deletion Request".
  2. Include the phone number or email address linked to your Errands account.
  3. Tell us whether the account is for the customer app, driver app, company portal, or admin portal.
  4. We will send a verification email to the email address linked to the account before processing the request.
  5. If two-factor authentication is enabled on the account, we will ask for a valid authenticator code to confirm the request.
Email deletion request

What data is deleted

When your request is verified, we delete or anonymize account data associated with your profile, including name, phone number, email, profile information, saved addresses, device push tokens, and app session data where applicable.

Data we may retain

Some records may be retained where required for legal, tax, fraud prevention, dispute resolution, safety, or transaction history obligations. This can include delivery records, payment records, support records, proof of delivery, and compliance information.

Verification steps

To protect users from unauthorized deletion requests, we verify the account owner before deleting data. Verification includes an email confirmation sent to the account email address. If the account has two-factor authentication enabled, the user must also provide a valid authenticator code.

Processing time

We aim to process verified deletion requests within 30 days. If we need more information to verify the account owner, we will contact you using the email or phone number provided in your request.

For more details, read our Privacy Policy.